FREQUENTLY ASKED QUESTIONS

Art pieces are available from $4,500 to $28,000 based on the series, availibility and sizing. Sizes available range from 24x36 - 44x66 inches for Series 1 and 24x36 - 40x60 for Series 2.

Art Pieces: Every art piece is produced upon ordering and depending on the size selected it will be a longer wait than standard online print orders. All collections can take up to 6 to 8 weeks (within the US). Time will vary depending on your location and delays beyond our control, as these pieces are created upon request in Germany. Shipping is free for all orders in the U.S. If you're out of the country, please contact at professorhines@hotmail.com.

Books: 

Every book is produced upon ordering and takes a week to be produced and shipped to us. Upon receiving we strive to have it inspected and packaged as quickly as possible to reach you within 1-2 weeks. Time will vary depending on your location and delays beyond our control. Shipping is free for all orders in the U.S. If you're out of the country, please contact at professorhines@hotmail.com. NOTE: Collector's are responsible for any errors with addresses, or returned shipments.

INTERNATIONAL NOTICE: International orders can be subject to import duties/customs, which we aren't responsible for.

This is rare, but things can happen! Contact us immediately (within 3 days) and include photos in your email of the damage! You would need to send us the damaged piece back, as this would need to be taken out of circulation even though it's a damaged piece. Failure to report damages in a timely manner will forfeit any opportunity to have your piece replaced.

Unfortunately, we don't fix or replace any piece that's damaged while in your personal possession. We only replace those damaged during shipping. If you're moving or something hits your piece it's something you'd have to live with or purchase a replacement if that selection is still available. Pieces should be treated with the most delicate care.

Art pieces are created on demand and we don't hold stock, therefore exchanges aren't permitted, so be certain of the piece you're ordering before you order! Changes to a piece can only be made if there are damages in shipping.

If you wish to clean the surface of the acrylic glass we highly recommend using clean microfiber cloths. Never use anything abrasive such as paper towels, as they can scratch the surface! Also do not use any cleaners that contain ammonia! It's recommended not to have your artwork in direct sunlight for prolonged periods of time, to avoid discoloration.

Not necessarily. If there's something specific you're interested in feel free to reach out to professorhines@hotmail.com to see if a selection is available as a special request.

Yes. If you would like a piece that is 1 of 1 for yourself, commissions are available beginning at $50,000 depending on how unique the request, such as location, the kind of image you are interested in having obtained.

Feel free to email to professorhines@hotmail.com to discuss further.

For Series 1, 92 is my favorite number 46 multiplied by two and Series 2 is 135 because of the ZEISS OML 35mm lens that this series was launched for.

To keep the pages and covers clean we highly recommend using clean microfiber cloths. Never use anything abrasive such as paper towels, as they can scratch the surface! Also do not use any cleaners of any sort! It's recommended not to have your artwork in direct sunlight for prolonged periods of time, to avoid discoloration.

For additional care we've provided archival photo gloves in every book purchase. =)

This is rare, but things can happen! Contact us immediately and include photos in your email of the damage.

Unfortunately, we don't fix or replace any book that's damaged while in your personal possession. We only replace those damaged during shipping. If you're moving or something hits your book it's something you'd have to live with or purchase a replacement if that selection is still available.

We'd like to avoid this, so PLEASE make certain of your order BEFORE purchasing! If contacted within 14 days at professorhines@hotmail.com we can try to work with you. Note that for a return your book must not have been removed of its protective film on the covers (these being removed voids your return automatically) and remain in its original packaging.